Refund policy
REFUND POLICY
Last updated: August 30, 2026
We want every FabricUp order to arrive in the condition and specifications promised. This policy explains when a return, replacement, or refund is available and distinguishes between standard-design products and personalized products.
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STANDARD-DESIGN PRODUCTS
A standard-design product is an item selected from our catalog without a customer-supplied photo, logo, name, artwork, custom dimensions, color change, or other design modification.
You may request a return of an eligible standard-design product within 30 days after delivery. To qualify, the product must be unused, unwashed, undamaged, and returned in its original condition and packaging, together with proof of purchase.
For a change-of-mind return, the customer is responsible for the return shipping cost. Any paid upgraded or expedited delivery charge is non-refundable unless applicable law requires otherwise.
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PERSONALIZED AND CUSTOM-MADE PRODUCTS
A personalized or custom-made product is produced using specifications provided or selected specifically by the customer. This includes customer-supplied photos, logos, names, text, artwork, custom dimensions, custom shapes, requested color changes, and design modifications.
Personalized and custom-made products cannot be returned or exchanged because of a change of mind. However, they remain fully covered if they arrive damaged, defective, materially different from the approved design, or different from the item ordered.
This restriction does not limit any non-waivable rights available to the customer under applicable consumer law.
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DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery and contact us as soon as possible if it arrives damaged, defective, or incorrect.
To help us resolve the issue, please provide your order number and clear photographs showing the product, packaging, shipping label, and reported problem.
After reviewing the claim, we may offer an appropriate repair, replacement, price adjustment, or refund. When a return is required because the product is damaged, defective, or incorrect, FabricUp will cover the authorized return shipping cost.
Asking customers to contact us promptly helps us investigate carrier or production issues and does not limit any longer statutory guarantee or consumer rights that may apply.
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RETURN PROCESS
To request a return, email info@fabricuphome.com before sending the product. Include your order number, the reason for the request, and any relevant photographs.
If the return is approved, we will provide return authorization and shipping instructions, including the correct return address.
Do not send products to our registered business address unless our customer support team specifically confirms that address in writing. Unapproved returns or parcels sent to an address that is not designated for returns may be refused.
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RETURN CONDITION
Returned standard-design products must be unused, unwashed, undamaged, and securely packed.
Customers may inspect a product as reasonably necessary, but they may be responsible for any loss in value caused by handling beyond what is necessary to inspect its nature, characteristics, and condition, where permitted by law.
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EXCHANGES
We do not offer direct exchanges for change-of-mind requests.
If a standard-design product is eligible for return, the customer may return it under this policy and place a new order for the preferred product.
If we sent an incorrect, damaged, or defective product, we will provide an appropriate remedy without requiring the customer to place a new order.
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ORDER CANCELLATIONS
Please contact us as soon as possible if you need to cancel an order.
Standard-design orders may be cancelled before dispatch if fulfillment has not been completed.
Personalized or custom-made orders may be cancelled only if design preparation or production has not started. Once personalized design work or production has begun, cancellation may no longer be possible, except where applicable law provides otherwise.
If we cannot dispatch an order within the promised timeframe, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a full refund.
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SALE ITEMS AND GIFT CARDS
Eligible standard-design products purchased on sale are covered by the same return conditions as full-price standard-design products.
Personalized or custom-made sale items remain non-returnable for change of mind.
Gift cards are non-refundable except where required by law.
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REFUNDS
We will notify you after the approved return has been received and inspected.
Approved refunds are issued to the original payment method within 10 business days and always within any shorter mandatory period required by applicable law.
Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed that a refund was issued, please contact info@fabricuphome.com.
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EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS
Customers in the European Union and United Kingdom retain any mandatory cancellation, conformity, repair, replacement, and refund rights provided by applicable law.
The statutory change-of-mind withdrawal right generally applies to eligible standard-design products purchased online. It may not apply to products made to the customer’s individual specifications or clearly personalized, such as products containing a customer’s photo, logo, name, custom artwork, custom dimensions, or requested design changes.
Nothing in this policy limits rights that cannot legally be excluded.
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CONTACT
Email: info@fabricuphome.com
Phone: +1 (484) 457-8279