Shipping policy

SHIPPING POLICY

Last updated: August 30, 2026

FabricUp products are made to order at our production facility in Kayseri, Türkiye, and shipped directly to customers using tracked courier services.

Fabricup LLC operates the online store and is responsible for customer service and order fulfillment.

  1. PROCESSING TIME

Orders are normally prepared for dispatch within 1–3 business days after payment is confirmed.

For personalized orders, processing begins after we receive all required artwork, text, measurements, and other customer instructions.

If design approval is required, the processing timeframe begins after approval is received.

Business days do not include weekends or public holidays observed by our production or carrier partners.

  1. ESTIMATED DELIVERY TIME

Estimated carrier transit time after dispatch is:

  • United States: 3–5 business days

  • Europe: 3–5 business days

  • Other supported destinations: approximately 3–5 business days

The typical total timeframe, including processing and transit, is approximately 4–8 business days.

Delivery estimates are not guaranteed and may be affected by customs processing, weather, remote-area service, peak seasons, or carrier disruptions.

  1. SHIPPING CHARGES

We provide free express shipping to the United States and most supported destinations.

Orders shipped to Australia, New Zealand, and certain remote or extended-service areas may be subject to an additional shipping charge.

Any applicable shipping charge will be displayed at checkout before payment is completed. We will not add an undisclosed mandatory shipping charge after an order has been placed.

If shipping is not available to an address, checkout will not complete or we will cancel the unshipped order and issue a full refund.

Customers may contact us before ordering if they are unsure whether an address is supported.

  1. CUSTOMS, DUTIES, AND IMPORT TAXES

For orders delivered to the United States, customs duties and import-related charges are covered by FabricUp. Customers in the United States will not be asked to pay an additional customs charge at delivery.

For destinations outside the United States, customs duties, import taxes, brokerage fees, or local charges may be imposed by the destination country.

Unless checkout or the product page expressly states that these charges are included, they are the customer’s responsibility and are separate from the product price and shipping charge.

  1. TRACKING

After dispatch, the customer will receive a shipping confirmation containing tracking information.

Tracking may take a short time to update after the carrier accepts the parcel.

  1. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after dispatch.

Additional carrier costs caused by an incorrect address, an unclaimed parcel, or a delivery refusal may be deducted from an eligible refund where permitted by law, unless the delivery problem was caused by FabricUp or the carrier.

  1. DELAYS

If we learn that an order cannot be dispatched within the promised timeframe, we will notify the customer.

The customer may accept the revised timeframe or cancel the unshipped order for a full refund.

Carrier delays occurring after dispatch will be investigated with the carrier. We will keep the customer informed and provide any remedy required under applicable law.

  1. LOST OR DAMAGED PARCELS

If tracking shows a parcel as lost, or if a parcel arrives visibly damaged, contact us at info@fabricuphome.com with the order number and supporting photographs where applicable.

We will investigate the shipment and provide an appropriate replacement or refund when the claim is confirmed.

  1. CONTACT

Email: info@fabricuphome.com

Phone: +1 (484) 457-8279