FAQ

1. Do you offer custom designs?

Rugs: Yes, we can create custom rugs with your desired image, text, or colors.

Wall Art: You can send us your own image or request personalized typographic designs.

Wall Tapestries: Printing with your chosen photo or pattern is available.

Pillow Covers: Custom prints with names, logos, or special messages are possible.

2. Do you produce in custom sizes?

Rugs: Yes, we are happy to produce rugs in your requested dimensions.

Wall Art: Some models come in alternative sizes, and special sizes can also be produced.

Wall Tapestries: We can print according to the measurements you provide.

Pillow Covers: For non-standard sizes, please contact us directly.

3. How should I clean the products?

Rugs: Machine-washable at 30 °C, robot-vacuum friendly.

Wall Art: Wipe gently with a damp cloth, avoid exposure to water.

Wall Tapestries: Wash at 30 °C on a gentle cycle.

Pillow Covers: Zippered models can be machine-washed at 30 °C.

4. Do I need any installation tool?

Rugs: Rugs are simply laid on the floor; no hardware is needed.

Wall Art: Comes with ready-to-hang hardware; can be mounted with a nail or screw.

Wall Tapestries: Includes adhesive hooks; can be mounted easily with pins or nails.

Pillow Covers: Just zip onto the pillow insert; no extra hardware required.

5. How long will it take to receive my order?

Rugs: Production time is 1–3 business days. Delivery usually takes 2–4 days.

Wall Art: Production time is 1–3 business days. Delivery usually takes 2–4 days.

Wall Tapestries: Production time is 1–3 business days. Delivery usually takes 2–4 days.

Pillow Covers: Production time is 1–5 business days. Delivery usually takes 2–4 days.

6. What should I do if the product arrives damaged?

Rugs: Please take photos of the package upon delivery and contact us; we will replace it free of charge.

Wall Art: If the glass or frame is damaged, please file a report; we will send you a new one.

Wall Tapestries: If there is an issue with the fabric or print, we provide a free replacement.

Pillow Covers: Any printing or stitching defects will be replaced at no cost.

7. Are the products suitable for outdoor use?

Rugs: Suitable for semi-outdoor use (such as balconies) for short periods. Direct outdoor exposure is not recommended. Chenille-type rugs are outdoor-friendly.

Wall Art: Intended for indoor use; outdoor use requires additional protection.

Wall Tapestries: Not suitable for windy or humid outdoor environments.

Pillow Covers: Can be used short-term outdoors (balconies, verandas), but long-term outdoor use is not recommended.

8. Can I place bulk orders?

Rugs: Yes, we offer special pricing for bulk orders in restaurants, hotels, offices, etc.

Wall Art: Bulk orders for galleries or decoration projects are available.

Wall Tapestries: Bulk orders possible for events, campuses, or decoration projects.

Pillow Covers: Bulk production for organizations and promotional use is available.

9. Will the product color match exactly with the pictures?

Rugs: Due to digital printing, up to 5% color variation may occur, but the design will be identical.

Wall Art: Minor color differences may appear due to screen calibration.

Wall Tapestries: Up to 5% tonal variation may occur due to printing texture.

Pillow Covers: Up to 5% tonal variation may occur due to printing texture.

10. What are your return and exchange policies?

Rugs: Non-customized and unused rugs can be returned or exchanged within 14 days. Custom-made rugs cannot be returned or exchanged.

Wall Art: Unused, non-personalized pieces can be returned or exchanged within 14 days. Custom-made prints are non-returnable.

Wall Tapestries: Standard-size, unused items can be returned within 14 days. Customized or special-size products cannot be returned.

Pillow Covers: Non-personalized and unused covers can be returned within 30 days. Personalized covers (names, logos, custom images) cannot be returned.

🛑 Note: Custom production includes all items made with your specific name, requested size, or chosen image. Such orders are legally exempt from the right of withdrawal (in accordance with consumer protection laws).

11. Do you offer gift wrapping?

All categories: Yes! Gift wrapping and custom note cards are available upon request.

12. Are rugs compatible with robot vacuums?

Rugs: Yes, all our rugs are thin and flexible, making them perfectly compatible with robot vacuums.

13. What should I consider when choosing product sizes?

All categories: Ideal usage areas are described in each product description. If unsure, you can share a photo of your space with us and we’ll recommend the right size.